By paying for this service, the passenger receives a Certificate allowing free «unidirectional» flight in case of changes in the time of departure in less than 7 days before the date of departure for more than 3 hours against the time specified on the passenger’s ticket. The service applies only to regular flights within the Russian Federation. This certificate is not valid in case of changing of the time of the flight due to meteorological conditions.
Free air ticket is provided for the single direction to or from the destination for a pair of cities, where the time of departure was changed, only if the passenger has taken a flight with changed time of departure. In case of refusal to take the flight with changed time of departure, a free air ticket is not provided.
«VIM-Guarantee» service may be ordered along with booking the ticket on the company web-site. The price of service is 300 roubles. Adding the service to the paid booking is strictly prohibited!
Upon payment for the service, the passenger will receive to the e-mail address provided during booking a VIM-Guarantee Certificate containing unique digital code confirming the right for free air ticket in case of changes in the time of departure.
Certificate should be used within 90 days after the date of departure specified on the air ticket, which was delayed for 3 hours or more. After this period the certificate expires.
To receive a free air ticket under the certificate, the Passenger should fill out a special form provided below. Once the complete form is sent, authorized officers of VIM Airlines will examine all information provided, provide a free air ticket and send an itinerary receipt to the e-mail address of the passenger specified in the form.
In case of voluntary refusal from the carriage the Certificate is provided for, the fee is not refunded. In case of involuntary refusal from the carriage, 100% of the fee paid for each section (segment) of flight route, carriage along which was not started, is refunded. No tickets received under the Certificate are refunded.
The form for receiving a free ticket for a passenger who has a certificate and who have flied the delayed flight (changing the time of departure in less than 7 days before the date of departure for more than 3 hours against the time specified on the passenger’s ticket).