Classes of Service Meals on board

Ticket refund and exchange

Carry-on baggage Free baggage allowance Excess baggage Checked-in baggage Carriage of liquids Forbidden items and substances Items and substances allowed for carriage in limited amounts Carriage of firearms, gas, pneumatic, melee weapons, ammunition and non-lethal weapons Carriage of domestic animals and birds Oversized baggage carriage Carrying of baggage in the aircraft cabin Baggage carriage on transit flights

Passenger and baggage check-in Transportation of business-class passengers VIP transportation Transportation of children Transportation of unaccompanied children Transportation of handicapped persons and passengers requiring medical care Transportation of pregnant women Carriage of visually- and hearing-impaired passengers Group carriage Carriage of transit and transfer passengers